TERMS AND CONDITIONS

Welcome to the training website of Quality Hospitality International Pty. Ltd. For the purpose of the Terms and Conditions content Quality Hospitality International Pty. Ltd hereafter referred to as “QHI” You must read and accept these Terms and Conditions before enrolling in an online course with Quality Hospitality International Pty Ltd.

Your access to the QHI website is conditional upon your acceptance and compliance with the terms, conditions, disclaimers and privacy statement contained in this document. Your use of the QHI website constitutes your agreement to the Terms and Conditions. QHI believes the information in this site is correct and it has reasonable grounds for any opinion, statement or recommendation found within. QHI will endeavour to update the information in this site as soon as practicable after any changes. However, as information can change without notice, it does not guarantee the accuracy of the information. You should seek legal or other professional advice before acting or relying on any of the material on the QHI website.

PRIVACY STATEMENT

QHI views the protection of your privacy as a vital part of its commitment towards complete accountability and integrity in all its activities and programs

Personal Information

QHI will collect personal information supplied by you whilst completing this program for the following purposes only:

• For lodgement of your certificate number with the appropriate training body
• So we can contact you for course feedback,
• So we can send you your statement of attainment, and
• For QHI internal marketing information purposes

Disclosure of Personal Information

QHI will take all necessary measures to prevent unauthorised access to or disclosure of your personal information. This personal information will be disclosed as required to the State Government authorised body and to Quality Hospitality International’s Registered Training Organisation (RTO) administration. This information will not be disclosed to any other external agencies unless required or authorised by law.

Correction of Personal Information

If you wish to alter any personal information you have supplied to QHI please CLICK HERE to direct enquiries via e-mail.

CONDITIONS OF USE

Enrolment Form and Payment

To start an online course you must complete the course Payment Section and Enrolment Form and provide payment to QHI. As you will receive confirmation and your course login details via email you must provide a valid email address.

Accurate Representation of Self

You agree not to impersonate or represent any other person than the person on the Enrolment Form. All course assessments must be completed by the enrolled customer. Making false or misleading representations that you are another person or character is a criminal offence and can give rise to civil liability.

Username and Password

The username and password will only be issued to the course participant nominated on the Enrolment Form. Under no circumstances can another person activate or use the username and password.

Refund and Cancellation policy

Once you have provided payment, fees are then committed for the online course. Once payment is made and the username and password have been activated the course cannot be cancelled. Refunds can be made on request for people who haven’t activated their username and password.For further information please CLICK HERE.

Your login details will be valid for twelve months from the date of issue . If the online course has not been completed within this time period your username will be disabled. You will need to contact the QHI Administration team and ask for your login to be re issued.  This will incur a fee.

Right of Appeal

Should a participant be assessed as ‘Not Yet Competent’ in any performance criteria they are not able to progress to the next section of the training program and are directed to repeat the learning and assessment. If they are still “Not Yet Competent” they are advised to contact the QHI office via email to info@qhint.com for assistance from a trainer/assessor for additional support and guidance. Participants have the right to request an independent assessment from another RTO at their own cost if they remain dissatisfied with the QHI assessment.

DISCLAIMERS

Course information is provided on the following basis.

You agree that Quality Hospitality International Pty. Ltd. will provide the course, including access to the website on the following basis:

To use the QHI website you will need to access the internet, including related equipment, and software.

QHI is not responsible for any problems caused to or by your equipment, including any virus or related problems with your use of the QHI websites. You are responsible for any connecting or accessing fees, and for installing, maintaining, and operating your own equipment. QHI makes no warranties or interpretations that the website(s) contents and course information will meet your requirements.

You acknowledge and agree that all of the intellectual property rights in the QHI website are owned by QHI. Any unauthorised copying, reproduction, communication or translation of the QHI website may infringe QHI intellectual property rights and may result in liability.

Links from QHI websites to other websites should not be construed as an endorsement, approval or recommendation by QHI of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites.

Warranty

The QHI website and all material within, are provided on an as is basis without any warranties of any kind. Except as provided by the prescribed terms, all warranties either express or implied by law, in any way relating to the website or its materials, are excluded. In addition QHI does not warrant that the website will operate error free or that this website and its servers are free of computer viruses and other harmful goods. If you experience any damage or liability through the use of the QHI website or the materials therein, QHI will not be responsible for the costs relating to repair, servicing or any other associated costs.

Indemnity

You indemnify, defend and hold harmless, QHI and its directors, agents & employees, with respect to any claim, demand, cause of action, liability, loss, damage, expense (including legal fees) and cost incurred by you or a third party as a result of any error in any information, opinion or recommendation in this site.