Provide Responsible Gambling Services 

Competency unit SITHGAM006A

Introduction to this unit

Description

This unit deals with the skills and knowledge required to satisfy the relevant State/Territory legislative requirements and codes of practice to provide responsible gambling services and to provide information and assistance to customers. In some States and Territories this is referred to as responsible conduct of gambling (RCG). This unit is appropriate for all staff working in a gambling environment.

SECTIONS COVERED INCLUDE

• Follow procedures in accordance with relevant State/Territory legislation and industry/enterprise policy.
• Communicate with appropriate personnel on gambling-related incidents or situations and compliance with legislation and industry/enterprise policy.
• Maintain accurate records of gambling-related incidents and related staff action in accordance with industry/enterprise policy and procedures.
• Ensure gambling environmental features support responsible gambling policies.
• Provide information and assistance to customers about gambling 2.1 Provide accurate player information to customers.
• Respond appropriately to requests for information.
• Follow procedures for self-exclusion requests in accordance with legislation, industry/enterprise policy and confidentiality/privacy requirements.
• Display signage and information related to responsible gambling in appropriate places visible to players according to industry/enterprise and legislative requirement.
• Provide information on available support services in accordance with confidentiality/privacy requirements, industry/enterprise and legislative requirements.

This unit applies to all sectors of the hospitality industry where gambling activities are carried out including clubs, hotels, pubs, casinos. The term 'Responsible Service of Gambling' may vary from State to State and may also be referred to as Responsible Service of Gaming (RSG) or Responsible Conduct of Gambling (RCG).

On completion of this course you will be issued a Nationally Accredited Certificate of Attainment. With this certificate you would be able to apply for positions in gaming venues including clubs, hotels, casino's etc.

Delivery method: Online

Course duration: 4 Hours

Pre-requisite for this course: None
 

COURSE COST: $75 AUD